SoundBlaster Audigy 2 NX USB – Cannot Unmute

I have a very old SoundBlaster Audigy 2 NX USB (produced in 2002) and wanted to reuse it on my laptop, as I needed an optical audio output for some testing purpose. Unfortunately, it didn’t produce any sound… until I discovered that the Main volume was disabled in the Configuration pane.

Sound Blaster Audigy 2 NX
Sound Blaster Audigy 2 NX

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I was first impressed that, once that external audio card plugged on my PC (Windows 8.1 x64), Windows found, downloaded and installed drivers for it. I was actually not expecting such an old card to still be supported by Windows 8.1.

But soon I noticed the “Mute” led that was on (red). And indeed, I was unable to get sound from my speakers 🙁

Pressing the Mute button on the card, or using the remote control to unmute the card didn’t succeed. The led never turned off.

Finally, I found that I had to:

  1. Right-click the speaker icon in the systray
  2. Select “Playback devices”
  3. Set the “Speakers” : “SB Audigy 2 NX” as “Default Device”
  4. Possibly set “Headphone” : “SB Audigy 2 NX” as “Default Communication Device”
  5. Double-click on “Digital Audio Interface” : “SB Audigy 2 NX” to access its properties
  6. Go to its tab “Levels” and enabled the speaker of the “Main Volume”, sometimes also named “Sum”. If it is already enabled, disable it first and then re-enable it!
Config Audigy 2 NX
Config Audigy 2 NX – named “Sum”
Config Audigy 2 NX
Config Audigy 2 NX – named “Main Volume”

This is going to turn off the “Mute” led immediately. But if you press the Mute button on the card or mute it with the remote control, you will again not be able unmute it physically. You will have to redo the step 6 here above!






5 responses to “SoundBlaster Audigy 2 NX USB – Cannot Unmute”

  1. G Rateful Avatar
    G Rateful

    Thank you for documenting this. It was exactly the problem. Now resolved.

  2. dsteinschneider Avatar

    Thank you – I was stumped – your post was very helpful. I’m using it to listen to YouTube while running Reaper with ASIO on a Lexicon Alpha. Before I hooked up the Audigy as soon as I launched Reaper I lost sound from any other Windows app.

  3. irfan Avatar

    thanks a lot, resolves mine too

  4. Duncan Chen Avatar
    Duncan Chen

    I met the “unable to unmute problem” recently on my legendary (owned since 2003) Audigy 2 NX USB, it kept mute RED LED on constantly.
    I am using Windows 11 Insider Preview version.
    No matter pressing the physical button or unmuting it in Windows, the mute RED LED never came off, until I decided to reinstall the driver.
    I download and install the Windows 7 driver from Creative website, despite Creative web site declares the product is no longer supported, but, WoW, after a system reboot, it gets back to work. Seems that it will continue its legend story for some more time…

    1. Valery Letroye Avatar

      Wow !!!! I am impressed by the longevity of your card. That’s indeed how legend arise 😀

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