BeatificaBytes

Amazon

The best support is IMO provided by Amazon. I always got a response from a human within 24 hours. They even called me back once to tell me they got the “suggestion” I sent (not an issue) and were happy to take it into account.

In English:

• https://www.amazon.com/gp/help/customer/contact-us (You can skip the login)
• https://www.amazon.com/gp/help/contact-us/general-questions.html?skip=true (direct)

In French:

• https://www.amazon.fr/gp/help/customer/contact-us(You can skip the login)
• https://www.amazon.fr/gp/help/contact-us/general-questions.html?skip=true (direct)

Notice: not being logged in, you could be missing the option to chat with someone.

eBay

It has always been much less obvious for me to contact eBay. They are much more pushing the customers towards automatic answers, making impossible for us to report an issue not foreseen in advance (like recurrent delivery issue with their shipping carrier not able to take not correctly of “long” addresses). However, in French, it’s still assumed to be possible to contact an employee via this form:

French: http://ocsnext.ebay.fr/ocs/cuhome (Select a topic and you will have the opportunity to write a message to an employee or give him a phone call. Authentication required). Ex. or direct link for an undelivered item: http://ocsnext.ebay.fr/ocs/cusr?query=1479

ONCE submitted, you will get an automatic answer with standard tips to solve your problem. REPLY on this email if you really want a human to read and react on your question!

Notice their system tells it can take up to 76h to get an answer…

In English, you will only be able to give a phone call or you will be suggested to contact the eBay community.

English: http://ocsnext.ebay.com/ocs/cuhome (much much less straightforward, you have to do the right choices and won’t always be able to write a message to an employee. It sucks !)

Amazon provided me the very best level of support when I submitted an issue I got with an undelivered item bought on.. eBay (I buy so much on Amazon.de and Amazon.fr that I didn’t pay attention when I sent them my complain, instead of contacting eBay). As I immediately noticed my mistake, I resubmitted the problem to eBay. But an employee of Amazon answered within 24h, being sorry about that issue and trying to find among my orders the item mentioned in my complain (asking if I bought this item via a subcontractor, or…)…. On eBay side, I have been waiting for an answer during a whole week and they were unable to help!!! I had to figure out myself that my address being too long for the system of their carrier (the carrier available “out of the box” for sellers of ebay.uk). My address had been truncated! I told eBay that I this was the issue but they didn’t handle the problem. I was unable to contact the carrier as this one refused any contact with end-users. I only got my order after about 2 months 🙁

Again excellent and quick support from an Amazon’s employee: DHL regularly fails to deliver my orders because they use deprecated GPS and don’t find my address (I am in a new residential area built in 2011). DHL neither tries to call me nor try to check my address on Google Map (One kind employee did it once. I saw he had a google map printed next to him). They simply set “Unknown Address” on the delivery and contact the expediter. As I am a customer, they don’t allow me to provide them a new address (or explanations) by phone. And as my address is correct, the expediter can’t give them any additional information. I hate DHL!

I did submit this issue to Amazon.de as I recently missed 4 of their deliveries. I got an answer 2 hours later (on Friday 23:23!). Amazing Amazon !

See here.

First, you need Java installed on your NAS. Currently Jave SE 7 for JDownloader and Java SE 8 for Filebot.  [EDIT 2017] Both JDownloader and Filebot are now using Java SE 8.

Java 7

1. Install the Package “Java Manager” from Oracle available via “Package Center” > “Utilities”
2. Run that “Java Manager” and click on the button “Install Java”
3. Follow the instructions:
   1. Download the .jar.gz file for Java SE 7 (Ex.: version 1.7.0_79 for my DS713+ is jdk-7u79-linux-i586.tar.gz) and
   2. Browser to pick that jar within the Java Manager and click OK

Java 8

1. Open the “Settings” of the “Package Center” and go to the tab “Package Sources”.
2. Add a new entry named “Filebot” with the following url: https://get.filebot.net/syno/
3. Go next to the section “Community” and install the Package “Unofficial Java Installer” (If you don’t see it, click the Refresh button in “Package Center” or close and reopen it)
   1. Do not use the official Package “Java8 (Development Toos)” located in the “All Packages” section or the “Java SE Embedded 8 (Oracle)” located in the “Community” section. Filebot can’t find them…

Filebot

It comes with several packages, such as those for its web interface, Filebot node and node.js, and Filebot itself. Install and configure them as explained here. Do not forget to Trust “Any Publisher” in the Package Center > Settings > General Tab.

My.JDownloader.Org

You need a free account on my.jdownloader.org to be configured in jdownloader (see here after).

JDownloader 2.0

The idea is basically very simple:

1. Install JDownloader on your computer, configure it to run “unattended”
   1. Press Ctrl-P or Go to the menu Settings > Settings
   2. Click the icon “User Interface” and under the “Window Management” section, check “silent mode”,
   3. Click the icon “Bubble Notify” and set Show “Bubbles if…” = “Never”,
   4. Disable the icon “Tray Icon”.
2. Add your accounts if any
   1. Click the icon “Account Manager”, etc…
3. Configure your MyJDownloader Account created previously
   1. Press Ctrl-M or Go to the menu Settings > MyJDownloader, fill the MyAccount under “Setup & Login”
   2. Define also a Device Name (Ex.: the Nickname of your NAS 😉 )
4. Exit JDownloader.
5. Copy next the installation folder (C:\Users\<User>\AppData\Local\JDownloader 2.0) on your NAS as described here.
   1. jdownloader will be in  /volume1/@appstore/jdownloader
6. Once installed, go to my.jdownloader.org to configure it.

Very useful detailed information (in Italian) are also available here: http://www.synologyitalia.com/guide-tips/installare-jdownloader-2-0-beta-su-nas-synology-t5796.html)

Trick:

• Copy only the folders: Captchas, cfg, extensions, java, jd, libs, licences, logs, themes, tmp, tools, translations, update
• Copy only the following files from the root: build.json, Core.jar, JDownloader.jar, license.txt
• You will need to create a file S99jdownloader.sh. Do it with the command “touch” in a telnet/ssh session (or via the web console) and not with notepad on your PC, as it would not have the right encoding to be used on Linux.
• Set the security on those folders and files (chmod 777 /volume1/@appstore/jdownloader).
• The settings related to the access via my.jdownloader.org are located in /cfg/org.jdownloader.api.myjdownloader.MyJDownloaderSettings.json
  • among others, you may change in there the name of the device (i.e.: set the name of your NAS instead of the PC from which you copied the files)
• If jdownloader  is not started, in a telnet/ssh session
  • try first: sh /usr/local/etc/rc.d/S99jdownloader.sh start
  • and try next, in the /volume1/@appstore/jdownloader folder: java -Djava.awt.headless=true -jar JDownloader.jar
• Pay attention: the download path may not be like \\YourNas\OneShare (or \\\\YourNas\\OneShare).
  • It would result in storing downloaded files in /volume1/@appstore/jdownloader/\\YourNas\OneShare/
  • It must be like /volume1/OneShare
  • You may configure this in the “Settings” of my.jdownloader.org

I did change a bit the file S99jdownloader.sh to get more info:

[shell]

#!/bin/sh
#
# Startup script for jdownloader2
#
# Stop myself if running
PIDFILE=/volume1/<some log share>/S99jdownloader.pid
#
start() {
sleep 1
if [ -f ${PIDFILE} ];
then
echo "JDownloader is already running"
exit 1
else
nohup java -Djava.awt.headless=true -jar /volume1/@appstore/jdownloader/JDownloader.jar > /dev/null &
# write pidfile
echo $! > $PIDFILE
echo "JDownloader started within process" `cat ${PIDFILE}`
fi
}
#
stop() {
if [ -f ${PIDFILE} ];
then
kill `cat ${PIDFILE}`
echo "JDownloader running within process" `cat ${PIDFILE}` "has been stopped"
# remove pidfile
rm -f $PIDFILE
else
echo "JDownloader is not running"
exit 1
fi
}
#
case "$1" in
start)
start
;;
stop)
stop
;;
restart)
stop
sleep 1
start
;;
*)
echo "Usage: $0 (start|stop|restart)"
exit 1
;;
esac
# End

[/shell]

To troubleshot filebot, look at the “log” file in “/usr/local/filebot-node/data”

Think about configuring your OpenSubtitles account by executing as root (in a Putty console with sudo -i): filebot -script fn:configure

[Updated on 25/09/2017]